Navigating through diverse sectors—from non-profit organisations and construction companies to manufacturing and IT startups—has profoundly shaped my understanding of the workplace. Each sector presented its unique challenges, underscoring the importance of adaptability, context-switching, and embracing new perspectives. This journey has reinforced a crucial lesson: the essence of truly effective HR practice lies in a deep, empathetic understanding of the people within these organisations.
Embracing the Learning Curve
My experiences across these varied industries have taught me that no two workplaces are alike. Solutions that worked in one context often required significant reevaluation and adaptation in another. This realisation prompted a commitment to continuous learning and an open-minded approach to problem-solving. For instance, diving into the IT startup world introduced me to concepts such as project planning, estimate points versus story points, and agile methodologies—areas previously unfamiliar to me. This endeavour to upskill wasn’t just about professional growth; it was about:
- Speaking Their Language: Gaining fluency in the specific terminologies and methodologies of each industry enabled me to communicate more effectively, fostering a deeper connection with team members.
- Tailoring Systems: With a nuanced understanding of operational dynamics, I could design HR systems and processes that resonated more closely with the unique needs and challenges of each workplace.
- Providing Relevant Solutions: Immersing myself in the core activities of each sector allowed me to offer solutions that genuinely enhanced the employee experience, making their work life more fulfilling and productive.
People Operations as a Catalyst for Growth
This journey has reshaped my perception of HR/people’s role within an organisation. It’s not solely about crafting efficient systems recognised within the HR industry; it’s about integrating oneself into the fabric of the team, contributing to its growth and evolution. This approach has enabled me to view challenges not just through the lens of HR standards but with the flexibility to venture beyond conventional theories when necessary. It’s about having the courage to innovate to implement solutions that, while untested, feel intuitively right for the organisation and its people.
My role in people operations transcends traditional HR boundaries. It’s about being a team member first—someone who listens, learns, and adapts. By immersing myself in the operational realities of each sector, I’ve been able to build systems that not only meet industry standards but also align closely with the people they’re designed to support. This journey has been a testament to the power of empathy, adaptability, and the continuous pursuit of knowledge in fostering a workplace where everyone can thrive.
The Tenacious Flow 